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    SERVICES


    Ordering products for a project can be a daunting exercise even for seasoned professionals. A great deal is at stake with budgets in the millions of dollars.

    Belstone’s service model is to personally guide your project from design to delivery with highly regarded customer service.

    To make you happy, we are dedicated to completing your project successfully. Our approach is to guide you through the process and make sure you have someone to talk to every step of the way.

    "We don’t just do products, we do projects," says National Sales Manager Scott Smith. This start to finish approach is encompassed in the "End-to-End Project Solution".


    End-to-End Project Solution:




    Product Sourcing Consultation

    Consultations help us gauge your specific needs and project scope, ensuring the correct choices are made from the beginning. Working directly with designers and contractors, Belstone pinpoints the most appropriate stone, kitchen, and bath products for each project and talks to customers through each option to provide them with a clear understanding of each step.

    Belstone
    Belstone

    Engineering and Bidding

    Once Belstone receives a bid, the engineering team creates a set of bid drawings visually describing the products required for a project. Bid drawings enable Belstone to prepare accurate competitive bids. In addition, the Engineering and Bidding process aids communication, lending a more in-depth understanding of the products.

    Streamlined Project Management

    Under the discriminating care of Belstone’s seasoned project managers, the three-tiered project management structure ensures detailed project management and accountability throughout each step.


    1. First Tier: The first tier of project management occurs at the Belstone headquarters in Van Nuys, California, where project managers shepherd the project from inquiry, to bid, to order.

    2. Second Tier: The second tier of project management occurs in the Xiamen, China office where project managers take care of the production and shipping requirements needed to fabricate and transport the order to the United States.

    3. Third Tier: Belstone’s final tier of project management occurs in the sales office where each sales manager tracks the project through delivery, communicating progress with the customer.
    Belstone
    Belstone

    Production and Logistics Management

    Successful delivery is a team effort, bolstered by streamlined communication, and constant interaction amongst a close-knit network of producers and vendors.


    1. A project manager initiates production once a bid is approved.
    2. Clients are updated on the progress of their order throughout the entire production process.
    3. A logistics team schedules freight and delivery dates.

    Customer Support

    Belstone remains available beyond the delivery of products and the customer service team is always available to help with questions about installation and performance.

    Belstone often sends team members to project sites to discuss solutions with customers in person and to help keep the project on schedule.

    Belstone