Ordering products for a project can be a daunting exercise even for seasoned professionals. A great deal is at stake with budgets in the millions of dollars.
Belstone’s service model is to personally guide your project from design to delivery with highly regarded customer service.
To make you happy, we are dedicated to completing your project successfully. Our approach is to guide you through the process and make sure you have someone to talk to every step of the way.
"We don’t just do products, we do projects," says National Sales Manager Scott Smith. This start to finish approach is encompassed in the "End-to-End Project Solution".
Consultations help us gauge your specific needs and project scope, ensuring the correct choices are made from the beginning. Working directly with designers and contractors, Belstone pinpoints the most appropriate stone, kitchen, and bath products for each project and talks to customers through each option to provide them with a clear understanding of each step.
Once Belstone receives a bid, the engineering team creates a set of bid drawings visually describing the products required for a project. Bid drawings enable Belstone to prepare accurate competitive bids. In addition, the Engineering and Bidding process aids communication, lending a more in-depth understanding of the products.
Under the discriminating care of Belstone’s seasoned project managers, the three-tiered project management structure ensures detailed project management and accountability throughout each step.
Successful delivery is a team effort, bolstered by streamlined communication, and constant interaction amongst a close-knit network of producers and vendors.
Belstone remains available beyond the delivery of products and the customer service team is always available to help with questions about installation and performance.
Belstone often sends team members to project sites to discuss solutions with customers in person and to help keep the project on schedule.